bypassing the
system.
iii. Transparency
56% of drivers perceive no difference in the transparency levels of both the old and new system.
10% perceive a decline of 1.50, while 34% of drivers have noticed an average improvement by
3.2. The overall positive impact is 0.93. The control group score is 3.33, which is a bit higher
than the CICP score of 3.44. Thus the drivers perceive the computerized check post to be
somewhat more transparent in its processes.
3.2.2 Check Post Amenities
The drivers were asked to score their perceptions on the amenities at the check post (presented in
the questionnaire) on a 1 to 5 scale. The drivers have responded to the questions related to only
two amenities namely waiting lanes and parking facilities. The following table summarizes the
analysis of observations and the sections below present an analysis of the results of each
amenity.
Amenities at the Check Posts
Perceptions Waiting Parking
Number of Respondents 83 83
Average SL: Before CICP 1.66 1.66
% perceiving deterioration 4% 0
Average SL: deterioration (1.67) -
% perceiving no difference 23% 8%
% perceiving improvement 73% 92%
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Average SL: Improvement 2.92 2.86
Average SL after CICP 3.94 4.33
Overall Impact 2.08 2.61
Control group Respondents 16 16
Average SL : control group 1.31 1.31
a. Waiting Lanes
73% of drivers find the convenience of having a well laid out waiting lane quite significant, a
score of 2.92 out of 5. Hence, the overall average positive shift works out to 2.08, with 23%
finding no difference and with only 4% of the 83 responses being negative. The respondents of
the control group perceive this amenity as not satisfactory, giving an average score of 1.31. Thus
this amenity is significantly enhanced both after computerization and in comparison with the
control group.
b. Parking Space
92% of drivers are satisfied and perceive a major shift in the parking amenities. Only 8% opine
that there is no change and there are no negative answers. Hence this factor has the highest
positive shift of 2.61, and can be clearly considered a significant by-product of CICP, providing
a much-needed amenity to the weary driver. Control group respondents are not satisfied with the
parking amenity and the average score works out to 1.31.
3.2.3 Inspector Behavior
Drivers were asked to score their perceptions on the RTO inspector’s behavior (politeness,
fairness and efficiency) at the check post on a 1 to 5 scale. The following table summarizes the
analysis of observations. Sections below present an analysis of the results.
Attitude of Inspectors
Perceptions Politeness Efficiency Fairness
Number of Respondents 106 106 99
Average score before CICP 2.14 2.29 2.34
% perceiving deterioration 5% 8% 6%
Average deterioration (1.60) (1.88) (1.17)
% perceiving no difference 82% 67% 77%
% perceiving improvement 13% 25% 17%
Average Improvement 2.14 2.41 2.88
Average score after CICP 2.44 2.84 2.89
Overall Impact 0.21 0.47 0.42
Control group Respondents 11 10 11
Average score for control group 3.09 2.70 2.64
a. Politeness
82% of drivers perceive no change in the behavior of inspectors. The status quo is maintained.
5% of drivers perceive deterioration in this parameter and 13% find an improvement amounting
to an average of 2.14. The overall impact is marginally positive (0.21). The average score for the
control group is 3.09 and that for CICP is 2.44. Thus, respondents at the non-computerized
check post find the inspectors more polite, although there is a small improvement at CICP, pre
and post computerization.
b. Efficiency
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67% of drivers have opined that there is no significant change in efficiency levels of Inspectors.
25% of the respondents have stated some improvement (average score of 2.84), which leads to
an overall positive shift of 0.47. The control group perceives that the inspectors at the noncomputerized
check post are marginally less efficient, with an average score of 2.7 as against the
CICP score of 2.84. Thus, CICP has slightly enhanced the efficiency levels of inspectors.
c. Fairness
77% drivers perceive no change in the inspectors, with respect to fairness in dealings. 17% have
perceived improvement of 2.88, which reads into an overall positive shift of 0.42. The average
score for the control group is 2.64 and that of CICP is 2.89. Thus the inspectors at CICP are
perceived to be more fair and transparent, both in comparison to before computerization and
with a non-computerized check post.
3.2.4 Transporter Preparedness
The drivers were asked to score their perceptions of transporters on a 1 to 5 scale. The difference
in the score of each parameter (overloading, documentation, tax compliance, license plate
compliance, providing adequate cash) after computerization and before computerization is
computed for each respondent. A positive value of such difference conveys an improvement and
the negative value conveys deterioration / dissatisfaction on the attitude parameter with reference
to the respondent. These values are averaged over all the respondents to obtain the overall
impact of computerization on the attitudes of the transporters. The following table summarizes
the analysis of observations. Sections below present an analysis of the results of each attitude
parameter.
Transporter Preparedness
Perceptions Overloading Documentation Road Tax
Payments
License
Plate
Adequate
Money
Number of Respondents 106 96 97 92 100
Average score before CICP 2.79 3.16 3.46 3.45 3.49
% perceiving deterioration 7% 1% 0% 0% 2%
Average deterioration (2.00) (2.00) - - (1.00)
% perceiving no difference 71% 91% 99% 99% 92%
% perceiving improvement 23% 8% 1% 1% 6%
Average Improvement 2.22 2.75 4.00 1.00 2.17
Average score after CICP 3.09 3.35 3.48 3.43 3.53
Overall Impact 0.33 0.21 0.04 0.01 0.11
Control group Respondents 8 8 8 8 8
Average score for control group 3.25 4.00 4.00 4.00 4.00
a. Overloading
71% of the drivers perceive that there is no change in the pattern or routine of overloading by
transporters, post-computerization. 23% of drivers perceive some improvement and only 7%
perceive deterioration (by a score of 2.00). Overall shift is positive at 0.33. The average score for
the control group is 3.25, higher than the CICP score of 3.09. Thus the attitude of transporters
towards overloading post computerization has improved marginally. An improvement here
signifies that transporters are more careful now and do not overload their vehicles
indiscriminately. The presence of accurate weighing mechanisms at the check post has made
them more cautious. However, at the non-computerized check post transporters are perceived as
more careful in overloading of goods.
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b. Documentation
91% of respondents perceive no difference in the documentation provided by transporters to
them. 8% have perceived an average improvement of 2.75, with an overall positive shift of 0.21.
The average score for the control group works out to 4 which is far higher than 3.35 of CICP.
This is possibly due to simple document checking procedures at non-computerized check post as
the drivers carry Gold Cards, and Inspectors know they would only be provided the cards if their
documents were in order and up-to-date.
c. Road Tax Payments
99% of drivers perceive no difference in payment compliance of road taxes after
computerization. The average score for the CICP works out to 3.48, which is less than 4.00 of
the control group. This is again possibly due to simple document checking procedures at noncomputerized
check post.
d. License Plate Standard Compliance
99% of drivers have perceived no difference in the attitude of transporters towards compliance to
license plate norms. None of the respondents have found any deterioration in the new system
either. The average score for the CICP works out to 3.43, which is less than 4.00 of the control
group. This is also possibly due to simple checking procedures at non-computerized check post.
The computerized check posts insist on standardization as they are expected to capture the
license plate information through video cameras.