i. Weighing

All the drivers were unanimous is stating that they were quite satisfied with the weighbridge
provided at the check post. This is perhaps the only component in the system, which is perceived
as adding maximum value for the stakeholders. In the absence of a weighbridge, drivers often
have to go to a privately owned weighbridge, which was both cumbersome and time consuming.
Only 20% of the drivers at the non-computerized check post felt the need of a weighbridge.
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It may be noticed that 55% of 110 drivers, who responded, perceive an improvement of 2.77 in
the weighing process at CICP. 21% of the drivers expressed dissatisfaction over weighing
process after computerization, while the balance 24% noticed no difference. The weighing
procedure is clearly perceived as an improvement in the new system (an average score of 3.54)
by the drivers, with an overall impact of 1.22. This compares favorably with the control group
respondents, who have given an average score of 3.11 to the weighing process at the noncomputerized
check post.
Display of weight
The electronic display board meant for the drivers to know the overloaded weight and the
penalty due is always switched off. This complaint has been voiced by 50% of drivers
interviewed. The receipt given to them also does not carry the overloaded weight of the truck.
The drivers opine that the receipt bearing the overloaded weight can be produced as an official
document at check posts in other states, as well.
ii. Document Checking
61% of drivers have noticed no change in the checking of documents in CICP, while 13%
perceive a deterioration of 2.38. 27% of the responses indicate that there is a benefit to the
drivers to the extent of 3.00, resulting in an overall average positive impact of 0.5. The control
group respondents perceive an average score of 3.56, which is superior to the CICP average of
3.25. Most of the truck drivers in the control group possess a pre paid card (Gold Card System),
and hence document checking may not be needed.
iii. Document Depositing
In case a driver is short of money, he goes to his nearest office after depositing the vehicle
documents with the check post Inspector, and collecting the receipt. 61% of respondents find no
change in the document depositing process at CICP. 29% of the drivers found an average
improvement of 3.0, leading to an average positive impact of 0.61. The control group's average
scores are 3.38, a bit lower than CICP score of 3.42.
iv. Official receipt
64% drivers have found no difference in the issuance of official receipts in CICP. A marginal
group of 5% of respondents perceive deterioration while 30% have noticed an average
improvement of 2.91.The overall impact is 0.74. Control group respondents have given an
average score of 3.5, which is very close to the average score at CICP (3.49). Thus this
parameter is not effected, either way, due to CICP and there is no difference with the control
group, either.
v. Payment
It may be noticed that 40% of the 86 drivers, who responded, perceive no impact of CICP on
payment mode at the check post. 34% perceive an average deterioration of 2.10 in the payment
process in CICP. The overall perceived benefit is a small negative value of 0.05. The control
group is more satisfied with the manual system giving an average score of 3.38, which is slightly
above the average score of 3.00 of CCIP.
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70% of drivers perceive that the Gold Card system in Rajasthan is a hassle-free method of
collection of overload penalty. In the gold card system, the transporter pays a certain sum of
money (Rs. 3000 to Rs. 5000) at the local Road Transport Office (RTO) and is issued a Gold
Card. This card is affixed on the truck and the driver cruises through the check post, without
halting even for a minute, as the card is visible on the truck itself. This card allows the vehicle to
carry a certain overload for the validity period of the Gold Card. There are no mechanisms to
check whether the vehicle is carrying the permissible overload or more, at the check post and is
trust-based.
The Gold card system was introduced in Gujarat during 1998 and the check post revenues went
up by 80% (from Rs. 30 crores to 55 crores). Although this system minimizes the harassment of
the drivers, the government felt that it would not plug the leakage completely and thus it decided
to introduce 100% checking through computerized electronic weighbridges. However the current
payment system at CICP needs significant improvement, to enhance the customer convenience,
perhaps through electronic payment systems.
vi. Document Collection
62% of drivers find that collection of documents is the same in the new system. 29% perceive an
improvement of 3.00 and an overall positive impact is 0.67. The control group's average score
stands at 3.56, which is slightly better than the CICP average of 3.46.